Return & Refund Policy

At Wow Katana, your satisfaction is our top priority. We take great pride in the quality of our handmade samurai swords and want you to love your purchase.

30-Day Return Policy

You have 30 calendar days from the date of delivery to request a return. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

Conditions for Returns

The item must be unused and in its original condition
All original packaging and accessories must be included
The item must not show signs of wear, use, or modification
Custom-made or personalized items cannot be returned unless there is a manufacturing defect

Return Process

Contact us via email or WhatsApp to initiate a return request
Provide your order number and reason for return
We will provide you with a return address and instructions
Ship the item back to us using a trackable shipping method
Once we receive and inspect the item, we will process your refund within 5-7 business days

Refund Policy

Once your return is received and inspected, we will send you an email notification of approval or rejection. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Shipping Costs

A flat $20 return fee will be deducted from your refund to cover restocking and handling costs. This fee is waived if the return is due to a defect or error on our part
Original shipping costs are non-refundable
If you receive a refund, the cost of return shipping will be deducted from your refund

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at WhatsApp: +8615157863908 with photos of the damage. We will arrange a replacement or full refund, including return shipping costs.

Non-Returnable Items

Custom-made swords (made to your specifications)
Items that have been used, sharpened, or altered
Items returned without original packaging
Gift cards

Late or Missing Refunds

If you haven't received a refund after 7 business days, please contact us. First, check your bank account and credit card company. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at WhatsApp: +8615157863908.

Exchanges

If you need to exchange an item for a different product, contact us first. The fastest way to get what you want is to return the original item and place a new order separately.